Return Policy
Return Eligibility
To be eligible for a return:
- Items must be unworn, unwashed, unused, and in original condition
- All original tags must be attached
- Return requests must be submitted within the timeframes listed below
- All returns must be approved before being sent back
To request a return, please email us at thecnjcollection@gmail.com with your order number and reason for return.
Refund & Store Credit Timeframes
Returns Requested Within 7 Days of Delivery
- Eligible items qualify for a full refund to the original payment method.
- Original shipping fees are non-refundable.
Returns Requested Within 14 Days of Delivery
- Eligible items qualify for a partial refund or store credit.
- Refund amounts may exclude original shipping fees.
Returns Requested After 14 Days (Up to 30 Days)
- Eligible items qualify for store credit only.
- Store credit does not expire and may be used on future purchases.
Returns Requested After 30 Days
- Returns are not accepted.
Final Sale Items
The Final sale and/or clearance items and are not eligible for return, refund, or store credit.
Exchanges
We do not offer direct exchanges.
If a return is approved, a refund or store credit will be issued according to the return timeframe, and a new order may be placed.
Return Shipping
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
- We recommend using a trackable shipping service, as we are not responsible for lost or delayed return packages.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.
We will issue a replacement, store credit, or refund at no additional cost.
Contact Information
If you have any questions regarding this policy, please contact us at:
thecnjcollection@gmail.com